20 Responses

1. Diane

   After an IOS 11.1.2 update I am unable to log into the app. I get an “External user not registered” error message. There is no way to reset the password and re-registering using the same mobile number will obviously not be an option. Please advise.

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   1. SnapnSave

      Hi Diane, thanks for getting in touch. If this issue has’t been sorted out, please email us your registered cell phone number to hello@snapnsave.co.za so that I can reset your login for you. Kind regards, Tiffany

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2. Karen Key

   I have been a great fan of SnapnSave for the last few years but recently I have become extremely disheartened with the offerings. At least 90% of what’s on offer are either DIY tools or wholesale items. I, and I’m sure many others, far preferred having items that regular families could enjoy such as individual food items and cleaning materials. Having to access these products only as wholesale items, is not practical for everyone. Perhaps include a few more items we could buy at regular supermarkets.

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   1. SnapnSave

      Hi Karen, thanks for getting in touch and for your valuable feed back. Unfortunately for us as consumers, brands don’t discount every week or month of the year, so we at SnapnSave work as hard as we can to find you as many coupons as we can. We understand that they will not be suitable to everyone, but we do always make sure that we cover basic items such as bread, milk, butter, cereal, fruit and veg. Please keep your eyes peeled, we are constantly adding new coupons to help you stretch your Rand. Kind regards, Tiffany

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3. Bernard Ndlovu

   Hi, with regards Snap n cash , you only get cash back on your selected iterms only?

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   1. SnapnSave

      Hi Bernard, Thanks for getting in touch. You book the coupons on SnapnSave, then go shopping like you normally would at any major retailer (each coupon will stipulate where you can buy the product but its usually any major retailer)…then once you’ve bought the items you snap a photo of your till slip using SnapnSave to claim your coupons & get the cash back. You can then cash out via eft or using our new instant cash option. Please also have a read through our helpful FAQ’s 🙂 https://snapnsave.co.za/home/faqs Kind regards, Tiffany

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4. MB

   Please advise when your wallet payments are going to be made active. We have been in level 3 for months now and still this function hasn’t been opened up!!!

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5. Latha

   How do you get your referral code. I want to share the app with a friend but now I don’t know where that option is anymore or I don’t see it.

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6. Zandile Mposelwa

   I’ve used the app before and I want to try again. I get an error relating to my facebook acc even when i relog into Facebook. Can you please tell how reset my acc?.

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   1. SnapnSave

      Hi Zandile, please email or DM us your registered cell phone number so I can update your account to a manual login. Kind regards, Tiffany

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7. Anneke

   Hi, Why is the approvals of my coupons taking so long? Some of them are pending for over 2 weeks now and other for a week. The problem is, that I want to snap my slips, but can’t because that coupons are not available because of their pending status.

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8. Natalia Pietersen

   Ho w do I change my cell number to start snapping again, my phone number has changed but my email address is still the same, please help

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   1. SnapnSave

      Hi Natalia, thanks for getting in touch with us. Please mail your registered cell phone number to us aswell as your new cell phone number and we will update it for you. You can mail us to: hello@snapnsave.co.za Kind regards, Tiffany

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9. Sharon

   Good day,

   My claim has been rejected unfairly, i have booked for more over 10 products and my till slip is one long till slip, the reject reason says i snapped multiple slips which is not the case, the slip has 6 parts as the products booked are spread over the 6 parts till slips, please process my claim manually.
   v

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   1. SnapnSave

      Hi Sharon, thank you so much for flagging this with us and our biggest apologies about the error. We have credited your wallet with the cash back due to you. Please don’t hesitate to get in touch if you need any further assistance. Kind regards, Tiffany

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10. Jana

    Good day. My app haven’t been working now for 2 weeks and I wanted to snap my items. What happens now? I tried downloading the app again and everything but still not working. Please advise

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    1. SnapnSave

       Hi Jana, thanks for getting in touch. Please mail your query aswell as your cell phone number to hello@snapnsave.co.za and we will look into this for you. Kind regards, Tiffany

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    2. Nicole

       Same problem and already mailed but still nothing happening when and why what’s going on I’ve been losing out on hundreds 😥

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11. Rethabile

    hi, i have snapped few slips and the status is still pending, i understand that you are working on maintenance on the app, however may you kindly advice on how long will it take to process the snapped items.

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12. SOLOMON THATO MOLAPISI

    Hi myself solomon thato molapisi my cellphone number use 0723232518 send me to Cash out

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