SnapnSave is SA’s #1 Cashback Grocery Club that gives you cash back when you shop in-store or online.
No paper coupons, no plastic cards and no loyalty points. Just real cash back on items that you buy everyday, leaving you with more to spend on the things you want. Ka ching!
Wsparcie klienta
Kolejnym ważnym czynnikiem do rozważenia przy ocenie kasyn online dla Polakow jest jakość ich usług wsparcia klienta. Dobre kasyno powinno oferować wiele kanałów wsparcia klienta, w tym e-mail, czat na żywo i wsparcie telefoniczne. Zespół wsparcia powinien być kompetentny, przyjazny i gotowy do odpowiedzi, a także powinien być w stanie pomóc w każdej sprawie lub pytaniu, które możesz mieć.
Dodatkowo, sprawdzone kasyno legalne powinno mieć na swojej stronie internetowej obszerną sekcję FAQ, w której można znaleźć odpowiedzi na najczęściej zadawane pytania i pomocne informacje. Oceniając obsługę klienta w kasynie, można również poszukać recenzji online i opinii innych graczy, aby sprawdzić, jak bardzo zespół obsługi klienta jest responsywny i pomocny. Ogólnie rzecz biorąc, dobre kasyno powinno mieć dedykowany i reagujący zespół obsługi klienta, który jest dostępny, aby pomóc Ci, gdy tylko potrzebujesz pomocy lub masz pytania.
Sign up with SNAPnSAVE today, for free, and get your share of thousands of Rands of available cash back offers.
Happy Snapn!
Your SnapnSave family in Cape Town.
After an IOS 11.1.2 update I am unable to log into the app. I get an “External user not registered” error message. There is no way to reset the password and re-registering using the same mobile number will obviously not be an option. Please advise.
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Hi Diane, thanks for getting in touch. If this issue has’t been sorted out, please email us your registered cell phone number to hello@snapnsave.co.za so that I can reset your login for you. Kind regards, Tiffany
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Hi , i also have the same problem, the app logged me out and i forgot my password, when i try to reset my password it says it cannot perform a reset i must check my mobile number,that time i am putting the same mobile number i registered with . can you please help me reset my password
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Hi Musa, we apologize for any inconvenience caused, please email us your concerns at hello@snapnsave.tk with screenshots of the error message and we will assist you with any issues you might have. We look forward to hearing from you. Best regards, Tiffany – SnapnSave
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I have been a great fan of SnapnSave for the last few years but recently I have become extremely disheartened with the offerings. At least 90% of what’s on offer are either DIY tools or wholesale items. I, and I’m sure many others, far preferred having items that regular families could enjoy such as individual food items and cleaning materials. Having to access these products only as wholesale items, is not practical for everyone. Perhaps include a few more items we could buy at regular supermarkets.
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Hi Karen, thanks for getting in touch and for your valuable feed back. Unfortunately for us as consumers, brands don’t discount every week or month of the year, so we at SnapnSave work as hard as we can to find you as many coupons as we can. We understand that they will not be suitable to everyone, but we do always make sure that we cover basic items such as bread, milk, butter, cereal, fruit and veg. Please keep your eyes peeled, we are constantly adding new coupons to help you stretch your Rand. Kind regards, Tiffany
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Hi, with regards Snap n cash , you only get cash back on your selected iterms only?
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Hi Bernard, Thanks for getting in touch. You book the coupons on SnapnSave, then go shopping like you normally would at any major retailer (each coupon will stipulate where you can buy the product but its usually any major retailer)…then once you’ve bought the items you snap a photo of your till slip using SnapnSave to claim your coupons & get the cash back. You can then cash out via eft or using our new instant cash option. Please also have a read through our helpful FAQ’s 🙂 https://snapnsave.co.za/home/faqs Kind regards, Tiffany
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Please advise when your wallet payments are going to be made active. We have been in level 3 for months now and still this function hasn’t been opened up!!!
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My recent snaps have been rejected for certain items but no reasons were provided. Support is very limited.
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Hi Snapper, sorry to hear you had an unpleasant experience. Please email us your concerns at hello@snapnsave.co.za, so that we can have a look at your rejected slips and sort this out for you. Best regards, Tiffany – SnapnSave
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How do you get your referral code. I want to share the app with a friend but now I don’t know where that option is anymore or I don’t see it.
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I’ve used the app before and I want to try again. I get an error relating to my facebook acc even when i relog into Facebook. Can you please tell how reset my acc?.
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Hi Zandile, please email or DM us your registered cell phone number so I can update your account to a manual login. Kind regards, Tiffany
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I want to log in but I don’t have password
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Hi Zizipho, we apologize for any inconvenience caused, please email us your concerns to hello@snapnsave.co.za with screenshots of the error message and we will assist you with any issues you might have. We look forward to hearing from you. Best regards, Tiffany – SnapnSave
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Hi, Why is the approvals of my coupons taking so long? Some of them are pending for over 2 weeks now and other for a week. The problem is, that I want to snap my slips, but can’t because that coupons are not available because of their pending status.
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Ho w do I change my cell number to start snapping again, my phone number has changed but my email address is still the same, please help
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Hi Natalia, thanks for getting in touch with us. Please mail your registered cell phone number to us aswell as your new cell phone number and we will update it for you. You can mail us to: hello@snapnsave.co.za Kind regards, Tiffany
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Good day,
My claim has been rejected unfairly, i have booked for more over 10 products and my till slip is one long till slip, the reject reason says i snapped multiple slips which is not the case, the slip has 6 parts as the products booked are spread over the 6 parts till slips, please process my claim manually.
v
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Hi Sharon, thank you so much for flagging this with us and our biggest apologies about the error. We have credited your wallet with the cash back due to you. Please don’t hesitate to get in touch if you need any further assistance. Kind regards, Tiffany
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Good day. My app haven’t been working now for 2 weeks and I wanted to snap my items. What happens now? I tried downloading the app again and everything but still not working. Please advise
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Hi Jana, thanks for getting in touch. Please mail your query aswell as your cell phone number to hello@snapnsave.co.za and we will look into this for you. Kind regards, Tiffany
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I haven’t received my cash out,it’s abou two weeks now
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hi, i have snapped few slips and the status is still pending, i understand that you are working on maintenance on the app, however may you kindly advice on how long will it take to process the snapped items.
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Snap and save is absolutely wonderful got my first cash back and I’m building more and more it’s really a help thanks
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Hi Saamia, we are thrilled to hear that you are enjoying our Cashback Club!
Thank you for your continued support of SnapnSave. Best regards, Tiffany – SnapnSave
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Good day My claim has been rejected unfairly, I have more than 5 till slips rejected every time when I a have long slip ,the reject reason says i snapped multiple slips which is not the case, and I haven’t been paid for the people I invited using my prom code
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Hi Fumane, sorry to hear you had an unpleasant experience. please email us your concerns at hello@snapnsave.tk , so that I can have a look at your rejected slips and sort this out for you. Best regards, Tiffany – SnapnSave
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Thanks
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Hi Daniel, we are thrilled to hear that you are enjoying our Cashback Club!
Thank you for your continued support of SnapnSave. Best regards, Tiffany – SnapnSave
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Hi. I’ve tried to cash out but it hasn’t been approved yet and it’s been a month now and what i don’t understand is that the money I tried to cash out the one that is still pending,it is increasing my amount was R100 but now when i check it’s on R142…i don’t know what’s happening please help
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Hi Koketso, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffan
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Hi. I uploaded a slip and the item is the third on the slip and it is clearly visible but it states item not found. This is not the first time that this has happened. Please advise why as the slips are clear
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Hi Tracey, sorry to hear you had an unpleasant experience. please email us your concerns at hello@snapnsave.tk, so that I can have a look at your rejected slips and sort this out for you. Best regards, Tiffany – SnapnSave
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How do I cash out when I try to it’s telling me that I need to use 3 coupons
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Hi Leah, to cash out for your first time, you must have accumulated R50 in your wallet and have 5 approved coupons. Any cash out thereafter, you must have at least R25 in your wallet to cash out.
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I can’t log in into my account,and the credentials are correct…why?they say the username or password is incorrect
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Hi Sefora, please email us your concerns at hello@snapnsave.tk and we will assist you further.
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Hi my name is Lethabo I can’t get this app so how do I sign in online
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Hi Lethab, please send us an email at hello@snapnsave.co.za and we’ll assist you further 🙂
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Hi Lethab, please email us your concerns at hello@snapnsave.tk and we will assist you further.
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how long does it take to get the cashout i made it last week
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Hi Snapper, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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Hi. My cashout failed and I cannot see tbe reason for it. Yet it took R2.50 for EFT fees which now means I have less than R50 and cannot request the payout again. Please assist. heidilabuschagne01@yahoo.com
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Hi Heidi, we apologize for any inconvenience caused, please email us your concerns at hello@snapnsave.tk so that we can assist you with any issues you might have. We look forward to hearing from you. Best regards, Tiffany – SnapnSave
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Over 4 days still waiting for payout through Eft
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Hi Johan, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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Over 4 days still waiting for payout through Eft
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Hi Johan, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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My Name is Belinda Marais – Still waiting for my payout from the 22 Sep 2023
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Hi Belinda, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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I’ve been using thus app for more than a year but suddenly its stopped working. I had a balance which hadn’t yet been claimed. I uninstalled and reinstalled the app but it still doesn’t work. Is there a problem at the moment with the app?
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Hi Becky, we apologize for any inconvenience caused, please email us your concerns at hello@snapnsave.tk with screenshots of the error message and we will assist you with any issues you might have. We look forward to hearing from you. Best regards, Tiffany – SnapnSave
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Hi, I did a cash out on 15 October 2023 and am still waiting for the money to reflect in my bank account. When will this money be in my bank account? Thanks
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Hi Michelle,
Thanks for getting in touch.
We want to inform you that due to the high volume of cash outs last week, we will be processing cash outs in batches throughout next week.
Reminder cash outs are usually processed weekly – cycles run from Thursdays to Wednesdays and eft payments will be processed on Fridays.
Once processed monies can take up to 2 days to reflect in your bank account.
PLEASE ALSO NOT EFT CASH OUT LIMITS:
Please note that there are cash out limits of one transaction per account every 7 days.
If you request more than one cash out within 7 days, any subsequent cash out requests during that period will be automatically reversed and returned to your wallet.
We appreciate your understanding and patience during this period. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.
Thank you for your continued support. We look forward to providing you with an improved cash-out experience.
Kind regards,
Tiffany – The Cashback Club
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Hi. I’m unable to do an eft. Everytime I try to add my bank account it says that I’ve already added it but It doesn’t seem to show.
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Hi Lezaan, we apologize for any inconvenience caused, please email us your concerns at hello@snapnsave.tk with screenshots of the error message and we will assist you with any issues you might have. We look forward to hearing from you. Best regards, Tiffany – SnapnSave
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It’s been a month I cashed out when ever I talk to you u reply with the same message the is nothing wrong with my account n so please credit my money it’s too long now
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Hi Miyelani, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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Good Day,
I did a Cash out on the 19 October 2023 and untill today still havent received the funds in my bank.
On my Wallet it still says Pending.
Please advise what to do.
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Hi Meryke, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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I have sent numerous e-mails without any meaningful response. if i get a response it is only an automated response which you are sending to everyone. i cashed out on 23 October 2023 and i did not receive my payment. This i becoming ridiculous, and we are getting excuses after excuses. For weeks you are telling everyone pay outs will happen, but nothing. When will we receive payment?
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Hi Yolande, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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Hi
I cash out on 23 Nov 2023, there is still
No reflection of the payment.
When can we expect if it’s been over 2 weeks?
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Hi Ryan, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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I sent money on 23 October 2023 but I haven’t received it yet when I check it says pending please help because it’s been almost 2 months now
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Hi Tsoakae, since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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Cash out on 23 Nov 2023
Still nothing reflecting ! ?
Please help
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Hi Ryan,since 2015 we’ve paid millions in cash outs supporting our fellow South Africans. Some users may have been affected by delays due to eft maintenance, banking partner requirements & putting in controls to ensure payment accuracy. This took longer than expected, however we’ve resumed cash outs. If you are still waiting for a cash out, please mail us to hello@snapnsave.co.za and we’ll look into this for you. Apologies for the inconvenience caused. Kind regards, Tiffany
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Please help I can log on . leratomaluleka@yahoo.com. Lerato Maluleka
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Hi Lerato, we are sorry that you are having issue logging in, please email us your concerns at hello@snapnsave.tk with screenshots of the error message and we will assist you with any issues you might have. We look forward to hearing from you. Best regards, Tiffany – SnapnSave
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